Effective Date: October 17, 2026
These Terms of Use (“Terms”) govern your use of ChoiceRoofContractors.com and related websites, forms, artificial intelligence tools, chat systems, telephone systems, SMS/MMS communications, resources, and other services operated by Choice Roof Contractor Group, LLC, also referred to as Choice Roof Contractors, “Choice,” “we,” “us,” or “our.”
By accessing or using our website or related services, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use the applicable service.
1. About Choice Roof Contractors
Choice Roof Contractors is a nationwide network and industry resource serving independently owned commercial roofing contractors, building owners, facility professionals, and industry participants.
Choice Roof Contractors is not itself the roofing contractor performing work on a building. Contractors connected through the network operate independent businesses.
We may help:
- building owners and facility professionals locate possible commercial roofing assistance;
- contractors connect with resources, education, relationships, and support;
- members communicate and collaborate with other industry participants;
- manufacturers, suppliers, educators, software companies, equipment providers, and other organizations connect with the commercial roofing community; and
- users obtain information through our website, AI tools, telephone systems, SMS/MMS, and other communication channels.
Nothing on the Website guarantees that a particular contractor, project, opportunity, product, or service will be available.
2. Eligibility
You must be at least 18 years old and legally capable of entering into an agreement to use services requiring consent or contractual acceptance.
If you use the Website or our services on behalf of a company or other organization, you represent that you have authority to act on its behalf.
3. Building-Owner and Roofing Inquiries
Building owners, facility managers, and others may provide information about a commercial roofing need so we can better understand the request and potentially route it to an appropriate contractor or industry connection.
Information may include:
- name and contact information;
- company or property information;
- project address or location;
- building type;
- roof type, if known;
- photographs;
- descriptions of leaks, damage, maintenance needs, or other concerns; and
- other information voluntarily provided.
Providing project information does not create an appointment, roofing contract, inspection agreement, or guarantee that anyone will accept the project.
Choice Roof Contractors does not guarantee:
- that a contractor will be available;
- that a contractor will contact you within a particular time;
- that a contractor will accept the project;
- that a particular roofing system or repair will be recommended;
- pricing, availability, warranty coverage, or project outcomes; or
- the performance of an independent contractor.
If you ask us to help connect you with a contractor or other resource, you authorize us to share information reasonably necessary to evaluate or respond to that request.
Your consent to receive SMS/MMS messages from Choice Roof Contractors is separate and does not transfer to an independent contractor or other third party.
4. Independent Contractors
Roofing contractors and other businesses connected through Choice Roof Contractors are independently owned and operated.
Choice Roof Contractors is not a party to contracts between a building owner and an independent contractor unless expressly stated in a separate written agreement.
Independent contractors are responsible for their own:
- inspections;
- recommendations;
- estimates;
- contracts;
- pricing;
- licensing;
- insurance;
- employees and subcontractors;
- safety practices;
- warranties;
- workmanship; and
- legal and regulatory obligations.
No agency, employment, partnership, franchise, or joint venture is created merely because a contractor is a member, affiliate, connection, referral recipient, or other participant in the network.
5. Membership
Choice Roof Contractors offers membership in its contractor network.
Membership becomes official only when Choice Roof Contractor Group accepts the contractor through the applicable process.
A website description, badge explanation, conversation, application, payment, or inquiry by itself does not guarantee acceptance or continued participation.
Membership requirements, benefits, fees, resources, screening criteria, and programs may change over time.
Participation does not guarantee:
- leads;
- projects;
- revenue;
- exclusive territories;
- referrals;
- subcontracting opportunities;
- sales growth; or
- particular business results.
Members may be subject to a separate written membership, participation, licensing, confidentiality, or other agreement.
If a separate signed agreement applies to you, that agreement and these Terms should be read together. If there is a direct conflict, the signed agreement controls with respect to the subject matter it governs unless that agreement expressly provides otherwise.
Nothing in these Terms grants permission to use a Choice Roof Contractors, Top Roof Contractors, 360 Commercial Roofing, or related logo, badge, trademark, marketing material, or designation except as separately authorized.
6. Artificial Intelligence and Automated Services
Choice Roof Contractors may provide artificial intelligence and automated tools through:
- website chat;
- telephone or voice assistants;
- SMS/MMS;
- image or document analysis;
- automated summaries;
- resource-retrieval tools; and
- other communication systems.
These tools are intended to make information easier to access, organize inquiries, answer routine questions, collect relevant information, and help users identify useful next steps.
AI-generated information may be inaccurate
Artificial intelligence can misunderstand a question, miss context, make an incorrect inference, or provide incomplete information.
AI-generated information is not a substitute for:
- an onsite roof inspection;
- engineering advice;
- structural analysis;
- legal, financial, or safety advice;
- manufacturer approval;
- warranty determination;
- code-compliance review;
- professional diagnosis; or
- a contractor’s project-specific recommendation.
Do not rely solely on an AI response when a decision could materially affect safety, structural integrity, warranty coverage, significant financial expenditure, or roofing-system suitability.
Technical roofing information
Our AI tools may help explain, organize, locate, or summarize approved technical information.
They are not authorized to invent manufacturer requirements, approve a roof for restoration, determine warranty eligibility, prescribe proprietary chemical formulations, or guarantee performance.
Questions requiring project-specific technical judgment should be reviewed by an appropriate contractor, manufacturer, engineer, consultant, or other qualified person.
7. Voice Calls, Transcription, and Summaries
Some Choice Roof Contractors telephone numbers may connect callers with an AI-powered voice assistant.
These systems may:
- answer questions;
- collect information;
- retrieve approved information;
- ask follow-up questions;
- create conversation transcripts;
- create conversation summaries; and
- prepare follow-up information.
Calls may be recorded or transcribed where permitted by law.
Where legally required, we will provide notice or request consent before recording or transcription. If you do not want to participate in a recorded or transcribed conversation, you may use another available communication method.
Automated transcripts can contain errors. Important information should be independently confirmed when necessary.
8. SMS and MMS Messaging
Choice Roof Contractors may offer service-related SMS and MMS messaging under the Choice Roof Contractors Messaging Program.
Messages may include:
- AI-assisted answers to roofing questions;
- requested summaries of telephone conversations;
- responses to questions;
- project-related follow-up;
- requested resources or information;
- questions necessary to understand an inquiry;
- responses concerning photographs or other media submitted by the user; and
- other service-related communications connected with the user’s request.
Web-form or other express opt-in
If you provide your mobile number and affirmatively opt in to SMS/MMS communications, you consent to receive service-related messages from Choice Roof Contractors concerning your inquiry.
SMS/MMS consent is optional and is not a condition of purchasing goods or services.
Message frequency varies. Message and data rates may apply.
Reply STOP to opt out.
Reply HELP for assistance.
For additional assistance, contact:
800-670-5583
[email protected]
Wireless carriers are not liable for delayed or undelivered messages.
After an opt-out request, we may send one final confirmation that the opt-out has been processed. Additional messages will not be sent under the applicable messaging program unless you initiate another conversation or validly opt in again.
User-initiated text conversations
You may also initiate a conversation yourself by texting a published Choice Roof Contractors SMS/MMS number.
When you send us a question or other message first, we may respond directly and continue that conversation.
A consumer-initiated conversational message does not, by itself, enroll you in unrelated marketing or promotional messaging.
Marketing messages
The Choice Roof Contractors service-related messaging program described here is not intended for unsolicited marketing.
If we ever offer a separate promotional or marketing text program requiring additional consent, that program will use an appropriate separate opt-in process.
SMS consent and mobile data
We do not sell, rent, transfer, or share text-messaging opt-in consent with third parties.
All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.
This restriction does not prevent us from using service providers that process messaging information solely to operate the messaging service on our behalf, subject to applicable privacy and contractual requirements.
Additional information is available in our Privacy Policy.
9. SUBMITTED CONTENT, MEDIA, AND PERMISSION TO USE
Users may submit photographs, videos, testimonials, project information, documents, messages, recordings, files, and other materials to Choice Roof Contractor Group, LLC (“Submitted Content”).
Private Communications and Project Information
Information submitted privately through contact forms, AI chats, SMS/MMS, telephone conversations, project inquiries, private file uploads, or other private communication channels will be handled in accordance with our Privacy Policy and will not be treated as public content merely because it was submitted to us.
Choice Roof Contractor Group may use private Submitted Content as reasonably necessary to respond to an inquiry, provide requested assistance, analyze submitted information, prepare summaries or resources, improve service quality, maintain records, protect against misuse, comply with legal obligations, or route an inquiry to an appropriate contractor or industry connection when requested.
Private project information, private conversations, customer contact information, or other confidential information will not be publicly used for advertising or promotional purposes solely because it was submitted through a private communication channel.
Photos, Videos, Testimonials, and Promotional Content
If you submit, provide, approve, or permit us to capture photographs, videos, testimonials, project images, recordings, marketing materials, event media, training materials, or other content for publication, promotion, membership participation, education, training, case studies, social media, sales presentations, advertising, publicity, or similar business purposes, you grant Choice Roof Contractor Group a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to use, reproduce, edit, crop, adapt, format, translate, publish, display, distribute, perform, create derivative works from, and otherwise use that content in any media or format for Choice Roof Contractor Group’s business, educational, promotional, marketing, and publicity purposes.
This license includes the right to use such content on websites, social media, email, printed materials, presentations, advertisements, videos, training resources, sales materials, case studies, and other current or future communication channels.
You represent and warrant that you own, control, or have the necessary rights, licenses, consents, and permissions to provide the Submitted Content and to authorize Choice Roof Contractor Group to use it as described in these Terms.
If Submitted Content includes identifiable individuals, customer property, company names, trademarks, copyrighted material, or other third-party content, you are responsible for obtaining any permissions reasonably necessary for the intended use.
Members, Contractors, Speakers, and Participants
By participating as a member, contractor, speaker, trainer, event participant, collaborator, or other participant in a Choice Roof Contractor Group activity, you authorize Choice Roof Contractor Group to photograph, record, or otherwise capture your image, likeness, voice, presentation, participation, and related event or project media and to use those materials for educational, promotional, marketing, publicity, and business purposes, unless otherwise agreed in writing.
This permission includes photographs, audio recordings, video recordings, screenshots, interviews, testimonials, presentations, demonstrations, event footage, and similar media created or voluntarily provided in connection with your participation.
This permission does not apply to private customer or project information solely because it appears incidentally in materials submitted through a private communication channel.
Ownership of Submitted Content
You retain ownership of Submitted Content that you own. The rights granted to Choice Roof Contractor Group under this section are licenses to use the content for the purposes described above and do not transfer ownership of your original content to Choice Roof Contractor Group.
Removal Requests
If you believe we are publicly using Submitted Content in a manner you did not authorize, you may contact us at [email protected]. We will review reasonable requests to discontinue future use. Removal from all previously distributed, printed, archived, syndicated, or third-party materials may not always be possible.
10. Historical Content and Changing Programs
Choice Roof Contractors has operated since 2013, and the Website includes older articles, announcements, educational materials, program descriptions, and historical information.
Older content may describe:
- prior membership structures;
- retired terminology;
- discontinued benefits;
- historical manufacturer relationships;
- previous product specifications;
- older warranties or programs;
- past pricing;
- prior lead programs; or
- other information that has since changed.
The publication date and context of historical content matter.
Unless expressly stated otherwise, historical content should not be interpreted as a current promise, current membership benefit, current product specification, current warranty term, or current business policy.
Current program pages, current policies, and applicable signed agreements control over inconsistent historical descriptions.
11. Legacy Lifetime Service Guarantee
The Lifetime Service Guarantee is a retired Choice Roof Contractor Group program and has not been offered as a current benefit since March 23, 2019.
It was not a manufacturer warranty and did not promise unlimited free roofing service.
A person who was issued an original Lifetime Service Guarantee certificate may contact us regarding the program.
To request review, email a scanned copy of the original certificate to:
Any valid legacy certificate will be handled according to the terms applicable to that certificate and program when issued.
12. Manufacturer, Supplier, and Industry Relationships
Choice Roof Contractor Group is manufacturer-neutral.
References to a manufacturer, supplier, contractor, educator, equipment provider, software company, association, or other organization do not necessarily mean:
- the relationship is current;
- Choice endorses every product or service offered;
- the organization endorses Choice;
- Choice is an authorized representative of that organization; or
- that the organization is responsible for statements appearing on our Website.
Historical relationships may remain relevant to older articles and resources.
Users should verify current product information, warranties, application requirements, certifications, and manufacturer relationships with the appropriate company before making a material decision.
13. Compensation and Business Relationships
Choice Roof Contractor Group, its owners, affiliated businesses, members, representatives, or related parties may have business relationships with contractors, manufacturers, suppliers, equipment providers, software companies, service providers, or other organizations mentioned or connected through our services.
Choice or a related party may, in some circumstances, receive:
- commissions;
- referral compensation;
- membership fees;
- sponsorship revenue;
- advertising revenue;
- discounts;
- rebates;
- marketing compensation; or
- other financial or non-financial benefits.
The existence of a relationship or potential compensation does not create a guarantee that a particular product, contractor, or service is appropriate for you.
Users should exercise independent judgment when making purchasing or contracting decisions.
14. Third-Party Contractors and Referral Information
If you request a connection to a contractor or other resource, we may provide relevant contact and project information to one or more parties that may be able to assist.
Once information has been provided to an independent third party at your request, that party is responsible for its own communications and privacy practices.
Your consent to receive SMS or MMS messages from Choice Roof Contractors is not transferred to that third party.
Any contractor or other party is independently responsible for obtaining whatever consent is legally required for its own automated, recurring, promotional, or other communications.
15. Third-Party Websites and Services
Our Website and communication systems may use or link to third-party services including:
- hosting providers;
- telecommunications providers;
- artificial-intelligence providers;
- cloud services;
- analytics providers;
- advertising platforms;
- manufacturers;
- contractors;
- suppliers;
- payment processors;
- social networks; and
- other technology providers.
Third-party websites and services operate under their own terms and privacy policies.
We are not responsible for the availability, security, accuracy, content, products, services, or privacy practices of an independently operated third party.
Links and integrations do not automatically constitute an endorsement.
16. Privacy, Cookies, Analytics, and Advertising Technologies
Our collection and use of personal information is governed by our Privacy Policy.
The Website may use cookies and similar technologies, including analytics and advertising technologies such as Google Analytics and Meta/Facebook tools, as described in that policy.
By using the Website, you acknowledge that information may be processed in accordance with the Privacy Policy and applicable consent controls.
17. Acceptable Use
You agree not to use our Website or services to:
- violate any law;
- impersonate another person or business;
- submit information you do not have the right to provide;
- infringe intellectual-property or privacy rights;
- transmit malicious software;
- interfere with the security or operation of our systems;
- attempt unauthorized access;
- scrape or harvest personal information without authorization;
- overwhelm or abuse our services through automated requests;
- use our communication systems to send spam or unlawful solicitations;
- manipulate an AI system in an attempt to obtain private information, internal instructions, credentials, or another user’s information; or
- use the Website or services to harm, deceive, threaten, or harass others.
We may restrict or terminate access when we reasonably believe misuse has occurred.
18. Intellectual Property
Unless otherwise identified, the Website and its original:
- text;
- graphics;
- branding;
- designs;
- software;
- databases;
- videos;
- photographs;
- downloadable resources;
- logos;
- trademarks; and
- other content
are owned by or licensed to Choice Roof Contractor Group.
We grant you a limited, revocable, non-exclusive, non-transferable right to access and use the Website for legitimate personal or business purposes consistent with these Terms.
You may not reproduce, resell, republish, scrape, commercially exploit, modify, or distribute our protected content without permission except where allowed by law or expressly authorized.
Third-party trademarks and materials remain the property of their respective owners.
19. Copyright Concerns
If you believe material on the Website infringes your copyright or other intellectual-property rights, contact:
Please identify:
- the protected work;
- the material you believe is infringing;
- where it appears;
- your contact information; and
- enough information for us to evaluate the request.
20. No Professional Advice
Website content, AI responses, articles, checklists, calculators, conversations, educational materials, and other resources are provided for informational purposes.
They should not replace qualified:
- roofing advice;
- engineering;
- structural analysis;
- legal advice;
- tax advice;
- financial advice;
- safety advice;
- code review; or
- manufacturer technical review.
Commercial roofing conditions can vary substantially between buildings.
Users are responsible for obtaining appropriate professional advice before making significant decisions.
21. Emergencies and Safety
Do not rely on the Website, chatbot, SMS/MMS, or AI voice assistant for emergencies or immediate threats to life, health, safety, or property.
If a situation involves an immediate safety hazard, structural concern, fire, serious water intrusion, electrical hazard, or other emergency, contact the appropriate emergency services or qualified local professional.
22. Disclaimer of Warranties
To the fullest extent permitted by law, the Website and related services are provided “as is” and “as available.”
Choice Roof Contractor Group does not warrant that:
- the Website will always be available;
- information will always be complete or current;
- an AI response will always be accurate;
- a referral will result in service;
- a contractor will accept a project;
- a member will produce a particular outcome;
- a resource will fit a particular situation; or
- use of the Website will result in revenue, savings, leads, or other business results.
Nothing in these Terms excludes warranties or rights that cannot legally be excluded.
23. Limitation of Liability
To the fullest extent permitted by law, Choice Roof Contractor Group and its owners, officers, managers, employees, agents, affiliates, and representatives will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from or related to:
- use or inability to use the Website;
- AI-generated information;
- communications;
- contractor referrals;
- independent contractor performance;
- third-party products or services;
- submitted content;
- interrupted communications;
- inaccurate information;
- unauthorized access beyond our reasonable control; or
- reliance on Website resources.
To the fullest extent permitted by law, our aggregate liability arising from or relating to the Website or these Terms will not exceed the greater of:
- $100, or
- the amount you paid directly to Choice Roof Contractor Group for the specific service giving rise to the claim during the preceding twelve months.
This limitation does not apply where applicable law prohibits such a limitation.
24. Indemnification
To the extent permitted by law, you agree to indemnify and hold Choice Roof Contractor Group and its owners, officers, managers, employees, agents, and affiliates harmless from third-party claims, damages, costs, and reasonable legal expenses arising from:
- your unlawful use of the Website;
- your material violation of these Terms;
- content you submit without the required rights or permission;
- your infringement of another person’s rights; or
- fraud, intentional misconduct, or misuse of our systems.
This provision does not require you to indemnify Choice for Choice’s own unlawful conduct where such indemnification is prohibited by law.
25. Suspension or Discontinuation
We may modify, restrict, suspend, or discontinue any Website feature, resource, AI system, messaging channel, program, or service at any time.
We may suspend or terminate access when reasonably necessary for:
- security;
- abuse prevention;
- maintenance;
- regulatory compliance;
- violation of these Terms; or
- protection of users or our systems.
We are not obligated to maintain any particular free resource, technology provider, AI model, benefit, feature, or communication channel indefinitely.
26. Governing Law and Disputes
These Terms are governed by the laws of the State of Ohio, without regard to conflict-of-law principles.
Before filing a formal legal action, we encourage you to contact us at:
so that we have an opportunity to attempt to resolve the matter.
Except where applicable law requires otherwise, disputes arising out of these Terms or use of the Website shall be brought in the state courts located in Richland County, Ohio, or the applicable federal court serving that area.
You consent to jurisdiction and venue in those courts.
27. Changes to These Terms
We may update these Terms to reflect changes in:
- our Website;
- technology;
- programs;
- legal requirements;
- communications;
- membership structure; or
- business operations.
The current version will be posted on the Website with an updated Effective Date.
Your continued use of the Website after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.
Material changes affecting an existing paid or separately contracted service may also be governed by the applicable separate agreement.
28. Privacy Policy
Our Privacy Policy is incorporated into these Terms by reference.
Please review it for information concerning:
- information we collect;
- website forms;
- AI tools;
- telephone and voice communications;
- SMS/MMS;
- photograph and file submissions;
- cookies;
- Google Analytics;
- Meta/Facebook Pixel;
- third-party service providers; and
- privacy rights and choices.
29. General Provisions
If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect.
Our failure to enforce a provision is not a waiver of that provision.
You may not assign your rights under these Terms without our written permission. We may assign these Terms in connection with a merger, sale, restructuring, or transfer of the applicable business or assets.
Section headings are for convenience and do not affect interpretation.
These Terms, the Privacy Policy, and any separate agreement applicable to a particular service or relationship constitute the applicable agreement between the parties concerning their respective subject matter.
A separate signed agreement controls the matters specifically governed by that agreement.
30. Contact
Questions about these Terms may be directed to:
Choice Roof Contractor Group, LLC
Phone: 800-670-5583
Email: [email protected]
Website: ChoiceRoofContractors.com
