Privacy Policy

Effective Date: October 17, 2026

Choice Roof Contractor Group LLC, doing business as Choice Roof Contractors (“Choice Roof Contractors,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit ChoiceRoofContractors.com, communicate with us, use our AI-powered tools, or interact with us by phone, text message, email, web form, or other supported channels.

By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect:

Contact and Project Information

This may include:

  • Name
  • Business or organization name
  • Email address
  • Telephone or mobile number
  • Property or project address
  • City, state, and ZIP code
  • Building type
  • Roof type
  • Description of a roofing need, project, concern, or question
  • Preferred method of contact
  • Other information you voluntarily provide

For building-owner or facility inquiries, we may collect project information so we can better understand the request and, when appropriate, help route the inquiry to an independent roofing contractor or other industry connection. Choice Roof Contractors does not guarantee that a contractor will be available or accept a project. choice-roof-contractors

AI Chat and Conversational Information

If you use our AI chatbot, text-based AI assistant, voice assistant, or other automated tools, we may collect and process:

  • Questions and messages you submit
  • Responses generated during the conversation
  • Conversation history
  • Contact or project details you provide during the conversation
  • Technical and contextual information needed to provide relevant responses
  • Feedback about the interaction

AI-generated responses may be produced using third-party artificial intelligence and technology providers.

Telephone and Voice Communications

If you call an AI-assisted or automated phone number, we may process information including:

  • Your telephone number
  • Call date and duration
  • Conversation transcript
  • AI-generated responses
  • Call summaries
  • Information voluntarily provided during the conversation

Where applicable, you may be informed that you are interacting with an AI-powered assistant.

SMS and MMS Communications

If you communicate with Choice Roof Contractors by text message, we may collect:

  • Your mobile number
  • Messages you send and receive
  • Conversation history
  • Project information
  • Photos or other media you submit
  • Requested call summaries or follow-up information

SMS and MMS communications may be supported by third-party telecommunications and technology providers.

Message frequency varies based on your interaction. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.

Consent to receive SMS or MMS messages is not a condition of purchasing goods or services.

Photos, Images, and Uploaded Content

You may choose to submit photographs or other files related to a roofing question or project.

We may use AI-assisted tools and human review to:

  • Analyze what is visible in an image
  • Better understand your inquiry
  • Identify useful follow-up questions
  • Organize project information
  • Help determine an appropriate next step or resource

AI analysis of photographs does not replace an onsite inspection, engineering review, professional roofing assessment, or manufacturer determination.

Website and Device Information

We may automatically collect information such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Referring website
  • Pages visited
  • Approximate geographic location
  • Date and time of visits
  • Website interactions
  • Cookie and similar technology identifiers

2. How We Use Information

We may use information we collect to:

  • Respond to questions and inquiries
  • Provide AI-assisted information and conversational support
  • Continue conversations across phone, website, SMS, and MMS
  • Send requested conversation summaries or resources
  • Review roofing project inquiries
  • Route appropriate inquiries to independent contractors or industry connections
  • Analyze submitted photographs or other information
  • Improve our website, chatbot, AI assistants, and communications
  • Understand how visitors use our website
  • Measure marketing and advertising performance
  • Maintain security and prevent misuse
  • Comply with applicable legal and regulatory requirements
  • Maintain records of communications and consent

We may also use aggregated or de-identified information for business analysis, research, and service improvement.

3. AI and Automated Systems

Choice Roof Contractors uses artificial intelligence and automated technology to help visitors find information, ask questions, provide project details, communicate by voice or text, and receive useful follow-up.

AI systems may process information you provide through third-party technology platforms.

AI-generated responses may occasionally be incomplete or inaccurate. Information provided by an AI assistant should not be considered a guarantee, professional inspection, engineering opinion, warranty determination, or final roofing recommendation.

Where appropriate, questions may be referred to a human, contractor, manufacturer, or other qualified party.

4. SMS and MMS Privacy

If you opt in to receive text messages from Choice Roof Contractors, we may send messages related to your inquiry, including:

  • Responses to questions
  • AI-assisted conversational messages
  • Requested call summaries
  • Project follow-up
  • Roofing resources
  • Information related to submitted photographs
  • Requests for additional information related to your inquiry

Mobile phone numbers, SMS opt-in information, and messaging consent will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

We may share mobile information with service providers that help us deliver and operate the messaging service, but only as necessary to provide those services.

You may reply STOP at any time to stop receiving text messages. You may reply HELP for assistance.

5. Cookies and Similar Technologies

We may use cookies, pixels, local storage, and similar technologies to operate the website, understand how visitors use it, measure performance, and evaluate advertising effectiveness.

You can control many cookies through your browser settings. Blocking certain technologies may affect some website functionality.

6. Google Analytics

We use Google Analytics to better understand how visitors use our website.

Google Analytics may collect information such as:

  • Pages visited
  • Time spent on the website
  • Referral sources
  • Device and browser information
  • Approximate geographic information
  • Website interactions

Google may use cookies or similar technologies to provide these analytics services.

Information collected through Google Analytics is subject to Google’s applicable privacy practices.

7. Meta/Facebook Pixel

We may use the Meta Pixel, sometimes called the Facebook Pixel, to understand how visitors interact with our website and to measure the effectiveness of advertising.

The Meta Pixel may collect information about:

  • Pages viewed
  • Website interactions
  • Browser and device information
  • Referral information
  • Actions taken after interacting with an advertisement

Meta may associate information collected through the Pixel with information it already has about a user, subject to Meta’s own privacy practices.

We do not control how Meta independently uses information it receives through its services.

8. Advertising and Analytics Disclosures

We do not sell personal information for money.

However, information made available to advertising or analytics providers through cookies, pixels, or similar technologies may be considered a sale, sharing of personal information, or targeted advertising under certain state privacy laws.

Where applicable, you may have the right to request that we stop certain uses of personal information for targeted advertising or cross-context behavioral advertising.

Requests may be submitted using the contact information below.

9. How We Share Information

We may disclose information to:

Service Providers

Companies that help operate our website and systems, including providers of:

  • Website hosting
  • Telecommunications
  • SMS and MMS
  • Voice communications
  • Artificial intelligence
  • Cloud hosting
  • Email
  • Analytics
  • Advertising measurement
  • Cybersecurity
  • Business software

These providers may process information only as necessary to provide services to us or as otherwise permitted by their agreements and applicable law.

Independent Roofing Contractors and Industry Connections

If you request roofing assistance, we may share relevant contact and project information with an independent contractor, affiliate, manufacturer, supplier, or other appropriate industry connection so they can evaluate whether they can assist.

Choice Roof Contractors is a contractor network and industry resource. Independent contractors operate their own businesses and are responsible for their own pricing, agreements, warranties, workmanship, and services. choice-roof-contractors

Legal and Business Requirements

We may disclose information when reasonably necessary to:

  • Comply with law or legal process
  • Protect our rights or property
  • Investigate fraud, abuse, or security concerns
  • Protect the safety of users or others
  • Complete a business transaction such as a merger, acquisition, restructuring, or sale

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Responding to inquiries
  • Maintaining conversation and project history
  • Providing requested follow-up
  • Managing contractor or industry relationships
  • Improving our systems
  • Meeting legal, accounting, security, and compliance obligations

Retention periods may vary depending on the type of information and how it was collected.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no website, telecommunications system, AI platform, cloud service, or electronic transmission can be guaranteed to be completely secure.

Please do not submit passwords, financial account credentials, Social Security numbers, or other highly sensitive information through our chatbot, SMS, MMS, or general website forms unless specifically requested through an appropriate secure process.

12. Your Privacy Choices

Depending on where you live, applicable law may give you rights concerning your personal information, which may include the right to:

  • Request access to personal information
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Obtain a copy of certain personal information
  • Opt out of certain targeted advertising or sharing
  • Appeal certain privacy decisions

We may need to verify your identity before completing a request.

You may contact us using the information below to submit a privacy request.

13. Children

Our website and services are intended for business users, building owners, facility managers, contractors, and other adults.

They are not directed toward children under 13, and we do not knowingly collect personal information from children under 13.

14. Third-Party Websites

Our website may contain links to websites operated by contractors, manufacturers, suppliers, service providers, social networks, or other third parties.

We are not responsible for the privacy practices, security, accuracy, or content of third-party websites.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically as our website, technologies, services, or legal obligations change.

When we make material changes, we will update the Effective Date shown at the top of this page.

16. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, contact:

Choice Roof Contractor Group, LLC
Phone: 800-670-5583
Email: [email protected]